RFID simplifies Hatstore.se’s delivery process

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Effie   2017/11/30

We had a hard time sending small parcels in the mail as small parcels were not traceable. But RFID is now applied on shipping labels, and we can track big parcels like tracking parcels sent by mail.

Since 2011, Hatstore Scandinavia AB, the warehouse located in the outskirts of Kalmar in southern Sweden and has been supplying its hats to customers throughout Europe. In November 2016, they started shipping packages with RFID tags to Norway using Bring’s product “Pakke i Postkassen” [parcel in a mailbox]. With “Pakke iPostkassen,” parcels can be delivered to customers’ mailboxes. And consignor can get through all the tracking processes from the begining to the end of the process until the final delivery.

“Our choice of RFID enabled us to ship packages faster and more accurately and, unlike before, we were able to track small parcels. Customers were involved in the shipping process and were able to track delivery throughout,” said Filip Klasson, vice president of HatstoreScandinavia AB, adding: “RFID printers and labels with RFID microchip are more expensive than regular label printers and labels, but they are worth the money.”

Hatstore prints RFID tags via Consignor Ticket of the delivery management software Consignor. With Consignor, Hatstore can book and print all shipping information in one system regardless of their carrier. At Consignor, Hatstore can also track their shipments and send a notification to the customer informing the customer of the delivery.

This is how Hatstore uses RFID and Consignor

“The Consignor Ticket is integrated into Hatstore’s online store system to allow connectivity between customer systems and Consignortickets and automate return printer operations so that our customers can get delivery management automatically through the web”, version of Consignor AB’s Country Zone Manager Carl-Henrik Hällöf explains.

“Consignor integration is easy. Our online store vendor just needs to create an XML file and then integrate that file into Consignor. Consignor minimizes the steps to print labels, making shipping smoother throughout the process, “said Filip Klasson.

Hatstore’s customer service department also improved.

“The number of issues related to package tracking has been reduced from about 10 per day to only one,” said customer service director Dardan Drini. “When a customer calls to ask about the delivery, we can use the order number on the Consignor Portal to receive the consignee’s name or phone number and find the package. ”

Consignor Portal is a service included in all Consignor versions. ConsignorPortal continually updates the carrier’s package tracking information to enable Hatstore to track their packages. Hatstore recently activated email notifications to customers via Consignor’s Mailback feature. In this way, the customer receives an email with a tracking link to view the delivery status.

Joel Lindskog, Hatstore’s warehouse manager, concludes: “In addition, RFID tags are smaller and better suited to our small package.”

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