Delta pays more attention to innovation. With the introduction of new service, clients can inquire the location of luggages in the flights bewteen London Heathrow and U.S. by cellphones.
RFID luggage tags are attached to all the luggages. It makes clients get the latest information of their luggages from check-in to the arrival carousel in real time. RFID antenna can read the different place of tags in the trip. Clients can receive the message by the Fly Delta app in cellphone, setting a new standrad for all expectations of clients in the trip with Delta.
Corneel Koster, Delta senior vice president, says: “There are more than 1.3 million luggages are transported bewteen London Heathrow and U.S. every year. Our clients are satisfied with our new service because they know how we look after their luggages in each step. After the new service is launched in U.S. successfully, we hope we can equip this technology with all international stations, including Heathrow, as a part of client experience that we improve continually.”
The initial result of RFID tag project shows, their tracking success rate reaches to 99.9%. This commitment to reliability has been recognised with Delta recording the lowest mishandled luggage numbers in US Department for Transportation data six times in recent months.
Besides updating in real time, clients also can access a map view of their luggage’s journey when travelling in U.S. by Delta Fly app. Customers who book Delta-operated flights through its partner Virgin Atlantic, can use the luggages tracking service on flights departing London Heathrow. The Fly Delta app is available to download free of charge on all Android and Apple devices.
The airline’s additional European hubs, Paris and Amsterdam, are due to come online in the coming months with every one of Delta’s 344 airports across the globe scheduled to receive the technology.