At present, part of hotels adopt mobile room key solution, duo to know the needs of clients for convenient and fast service. With this trend, most of hotels are investing applications and improving mobile room key, mobile booking technology, mobile kiosk or concierge service, etc.
The tourists and hoteliers of entire industry are interested in mobile room key. It thanks to the mobile room key generated by app can replace plastic card. It’s environmentally friendly and sustainable nature. It can enhance security and simplify the process of check-in and check-out. In fact, according to a research published in March, 73 percent guests want to bypass front desk, 63 percent prefer to mobile solution.
However, it’s important to realize that true power of mobile device used totally is far beyond only installing mobile room key solution and stopping there. If without multifunctional, powerful and mobile PMS basics, hoteliers who only have mobile room key solution only can overcome a fraction of challenges they are facing now. Basically, guests need more convenient functions to improve experience.
In the future, hoteliers need to adopt mobile way and (positively) affect every fact of hotel operations. This approach should focus on seamless mobile check-in/out technology and guest self-service stations, an intuitive PMS system, as well as mobile room keys.